Terms and Conditions

1. Applicability

1.1 The present terms are applicable for all legal relations arising between all persons and milicity.eu run by MILICITY OÜ, reg. code   14210764,(hereinafter referred to as MiliCity e-shop), as a result of purchasing the products from MiliCity e-shop.

1.2 In addition to the present terms, the legal relations arising as a result of purchasing the products from MiliCity e-shop are regulated by applicable legislative acts of Estonian Republic.

1.3 In order to provide the best and most secure sevice and for the benefit of MiliCity e-shop development, MILICITY OÜ has the right to amend and supplement the present terms as well as MiliCity price list. All terms and pricing changes will be published online on milicity.eu website. Terms and pricing changes come into effect immediately after their publication on milicity.eu website. Should the order be placed before the terms change have occured, the legal relations between the client and MILICITY OÜ are to be regulated according to the conditions which were in force at the time of placing the order, unless provided otherwise by law or the present terms.  

2. Pricing

2.1. MiliCity e-shop price list is valid for timely paid invoices according to section 4 of the present terms.

3. Shopping cart and order placement

3.1. Please double-check the billing and shipping information, since quick and uninterrupted delivery of your order depends on the accuracy of the info submitted.

3.2. The contract enters into force the moment the paymet is transferred to MILICITY OÜ bank account.

4 Paying for an order

4.1. Please choose the suitable payment method on the billing page.

4.2. Order can be paid for by using the following options:

1) Using invoice. On the order confirmation page click „pay by wire bank' and then confirm it. The order confirmation will be sent to your e-mail address, the invoice will be sent after the payment.
2) With a credit or debit card through the paypal module. 

4.3. Should the placed order not be paid for in 7 days period, it will be cancelled.

4.4. In case of order cancellation or product return the money will be returned the same way which was used when making an order

The cost of fault detection and/or an amount of product value decrease will be restrained from the sum returned under the terms provided in the paragraph 6.2.

5. Delivery and acceptance

5.1. After the contract has entered into force according to sect. 3.2, the ordered product will be delivered to address specified in the order.

5.2 Should the ordered product be out of stock and subject to special order from the supplier, and cannot be possibly delivered in time period specified in the product card, as well as other situations where the timely delivery is not possible due to circumstances which MILICITY OÜ cannot be held responsible for, we will inform the customer by telephone or e-mail specified in the order in 2 business days period from the moment the contract becomes operational according to sect. 3.2 of the present Terms, and will arrange a new product delivery time.
Should you lose your interest towards the product due to an excessive delivery time, you have the right to cancel the order (see sect. 6.1. and 6.2. for more info), and we will refund the sum you paid for the product along with the transportation costs. 

6. Cancelling the order and returning the product

6.1. You have the right after paying for the product, but before product delivery, to cancel your order by sending a corresponding message along with order number and your bank account number to MiliCIty e-shop e-mail address info@milicity.eu

6.2. After receiving the product you have the right to familiarize yourself with it during 14 days time. If for some reason you are not satisfied with the purchased product, you have the right to return it in 14 days time by sending a corresponding message using the feedback form . When returning the product to the store the client pays the defectation fee in amount of €10. Should the returned product have a signs of depreciation, MILICITY OÜ has the right to refuse accepting the product or make an arrangement concerning the amount of compensation for the depreciated product. To settle the payments MILICITY OÜ will send a deduction application to the customer’s e-mail address specified in the order. Should the customer not agree with the amount of deduction, he or she has the right to involve an independent expert to determine the amount of product’s depreciation. The cost of expertise is split equally between the customer and MILICITY OÜ, unless one of the parties has claims, which are obviously unreasonable. In this case the cost of expertise is to be borne by the party, whose claim is obviously unreasonanable.

7. Return of the products not meeting the requirements

7.1. MILICITY OÜ is not responsible for:

a) Damage or degradation of the product caused by the client or the third party.
b) Defects caused by inappropriate use of the product. .
c) Normal physical wearing caused by the normal usage. .

7.2. Should the product be defective or not meet the requirements, the customer has the right to demand the product to be replaced with the product meeting the requirements and free of defects, or revoke the order and return the product not meeting the requirements to MILICITY OÜ .

7.3. Should the product not meeting the requirements be returned, the sum paid for the product (including the transportation costs) will be refunded no later than 30 days after revoking the order and receiving the notification on revoking the contract.

7.4. Apart from the rights subsequent to the guarantee terms, the client also has other rights in accordance with the applicable legislative acts in force.

8. Liability and Force Majeure

8.1. MILICITY OÜ and the customer are mutually liable for any damage caused to another party by not complying to the present terms in amount and in cases provided for by the applicable European Union legislative acts.

8.2. MILICITY OÜ is not responsible for the damage incurred to the cusomer as well as product delivery delays, should such damage or delivery delay be caused by circumstances beyond MILICITY OÜ control, and occurrence whereof MILICITY OÜ did not foresee and could not have possibly foreseen (Force Majeure).

9. Other conditions

9.1. All the personal data, submitted by the customer while visiting and effecting purchases in MiliCity e-shop are considered confidential.

9.2. All matters not covered by the present terms are to be resolved based on the applicable legislative acts of Estonian Republic.

9.3. Disputes emerged due to ordering and purchasing of the goods via MiliCity online store between You and MILICITY OÜ are being settled by negotiation. In case if the agreement was not reached You have the right to apply to protect Your rights via Consumer Protection Board to Commission on Consumer Complaints or to Tallinn City Court. The consumer may file a complaint independently or by proxy. At the resolution of disputes the existing legislation of The Republic of Estonia is being taken into account.

10. Disclaimer

10.1 All the images are for illustrative purposes only.

10.2 Product price and stock status can change with no prior notice.

10.3 We reserve the right to cancel an order with incorrect data, such as typing errors, technical problems or mass ordering. In case of an obvious price error MiliCity e-shop may allude to an error. Namely, if there has been an obvious mistake, the customer should realize the error (for instance, if the watches that costs €100 is for sale at €10).

10.4 The product info is checked and updated on a regular basis. The info could have been changed since your last visit. On rare occasions manufacturers’ web pages include inexact data, which may be accidentally transferred to product data page. In this case MiliCity e-shop cannot be held responsible for product data errors. We recommend to control the data accuracy of the product in question by customer support phone +372 55604313, or via email: info@milicity.eu.